Our carrier is DHL Express. Once your phone has been quality checked and packed by our team, you’ll receive a reference number so you can track the order online. Please visit DHL Tracking to see the progress of your delivery.

We pride ourselves in handling your orders quickly and efficiently. We offer free delivery on all orders. Place your order before 3pm Monday to Saturday and we’ll deliver it within 2-4 working days. We exclusively ship with our trusted courier partner DHL Express, using only their premium services. All orders are sent via a tracked method and require a signature at the point of delivery.

If you would like to change your delivery address please contact our NedLog team on [email protected] or [email protected]

The item should arrive with you within within 2-5 working days of you placing the order. If you’re still having issues get in touch with our customer services team on [email protected] or [email protected]

Yes. If you’ve not yet received your item, get in touch with our customer service team on [email protected] or [email protected] and they will cancel your order for you. In the case that your order has already been dispatched you will need to await delivery of your parcel and then return it to us. Once we have received your returned parcel we will refund the full value to you.

Please check your junk folder. If the email isn’t in there and you need details of the order, please contact our customer service team on [email protected] or [email protected] and we will support you.

Please contact our customer services team on [email protected] or [email protected] for more information. Please note that it is your responsibility to take the necessary measures to return your device safely and in good order to us, and we recommend sending your returned product tracked and insured. NedLog cannot be held liable for any returned device arriving damaged or failing to arrive with us.